Terms & Conditions

Moore Than Arthritis Ltd ("we", "us", "our") is a community organisation supporting people living with arthritis and related conditions across the UK. We are registered in England and Wales (Company No. 17336617). VAT registration number: 524 6484 80. Registered office: 2 Ella Grove, Mulgrave Street, Hull, HU8 7HQ (for company documentation and correspondence only; not a public support venue). Our community platform is operated at moorethanarthritis.co.uk and associated social media channels including Facebook, X (Twitter), and LinkedIn.

By accessing or using our website, joining our community, or engaging with our content, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our platform.

We reserve the right to update these terms at any time. Continued use of the platform following any changes constitutes your acceptance of the revised terms. We will notify members of significant changes via email or a notice on the website.

Membership of the Moore Than Arthritis community is free and open to anyone affected by arthritis — whether as a patient, carer, family member, or supporter.

By joining, you agree to treat all members with respect and dignity, follow our Community Guidelines, and not use the platform for commercial solicitation, spam, or any unlawful purpose.

We reserve the right to remove any member who violates these terms or our Community Guidelines, without notice.

Members may post content including messages, stories, comments, and other material ("User Content"). You retain ownership of your User Content, but by posting it you grant Moore Than Arthritis a non-exclusive, royalty-free licence to display, share, and promote it within the community and on our social media channels.

You are solely responsible for the accuracy and legality of your User Content. You must not post content that is defamatory, abusive, discriminatory, misleading, or in breach of any third party's rights.

We reserve the right to remove any User Content that we consider to be in breach of these terms or our Community Guidelines.

We may wish to share members' personal stories, photographs, or lived-experience content on our website, social media channels, or in other materials to raise awareness of arthritis and promote our community. We will only do so with your separate, explicit, and freely given consent.

You may withdraw your consent at any time by contacting us at info@moorethanarthritis.co.uk. Withdrawal of consent will not affect any use made before the withdrawal. We will not use your story or image in a way that is misleading, demeaning, or inconsistent with the purpose for which consent was given. Consent to share a personal story or photograph is entirely voluntary and will never be a condition of membership or access to community services.

Nothing on this platform constitutes medical advice. All content is provided for informational and peer-support purposes only. Always consult a qualified healthcare professional before making any decisions about your health, treatment, or medication.

Please refer to our full Medical Disclaimer for further information.

All original content on this website — including text, graphics, logos, and design — is the property of Moore Than Arthritis and may not be reproduced without our written permission. Third-party content (such as linked resources) remains the property of its respective owners.

Our website and resources directory contain links to third-party websites. These links are provided for convenience only. We do not endorse, control, or accept responsibility for the content of any third-party site. Accessing third-party sites is at your own risk.

Moore Than Arthritis is provided on an "as is" basis. To the fullest extent permitted by law, we exclude all warranties, representations, and conditions relating to our platform and its use.

We shall not be liable for any indirect, incidental, or consequential loss arising from your use of the platform, reliance on any content, or inability to access the platform. Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by law.

Your privacy matters to us. Please refer to our Privacy Policy for full details of how we collect, use, and protect your personal data, and our Cookie Policy for information on how we use cookies. Your privacy matters to us. We do not sell your personal data. Any personal information you provide is used solely to communicate with you about the community and will not be shared with third parties without your consent, except where required by law.

These terms are governed by the laws of England and Wales. Any disputes arising from your use of the platform shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Please read this section carefully before booking a paid online service.

12.1 Scope

This section applies to paid, appointment-based online services booked through moorethanarthritis.co.uk, including awareness talks and training sessions. It sets out your rights and our obligations relating to appointment requests, contract formation, cancellations, changes and refunds.

Note: Bespoke Digital Resources are not covered by this section. Their delivery model — whether a professional service producing bespoke materials, digital content supplied electronically, or a mixed contract — determines which cancellation rights apply. Separate terms will be published for Bespoke Digital Resources before they are made available for online payment. Bespoke Digital Resources are currently available by enquiry only — see the booking page for details.

The Free Introductory Online Conversation is a free service; its booking is governed by the information provided through Microsoft Bookings and is not a paid consumer contract under this section.

12.2 How bookings work and when a contract is formed

When you submit a booking request and complete payment through our secure Stripe Checkout, you are submitting a request for an appointment at your preferred date and time. Payment is taken at the point of submission.

A contract is formed when Moore Than Arthritis® emails you confirming the final appointment date and time. Payment receipt or submission of an appointment request does not itself constitute acceptance of the booking.

Your preferred date and time are not automatically confirmed. Moore Than Arthritis® will review your request, check availability, and confirm the final appointment date and time by email. If your preferred time is unavailable, we will contact you to agree an alternative. If we are unable to agree a suitable appointment, you will receive a full refund — see clause 12.8.

Microsoft Teams joining details will be sent separately once your appointment is confirmed.

12.3 Who this section applies to

When you submit a booking request, you will be asked to confirm whether you are booking as an individual consumer or as a business or organisation. This determines which cancellation rights apply to your booking.

(a) Consumers — individuals booking for personal, domestic or household purposes. If you are a consumer, you have statutory rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, as described in clauses 12.4 and 12.5 below.

(b) Business customers — anyone acting wholly or mainly for purposes relating to their trade, business, craft or profession, including sole traders, as well as organisations, employers, charities, NHS bodies and other entities booking services for business purposes. Business customers do not have the statutory 14-day cancellation right described in clause 12.4, but may request a cancellation or change by contacting us at We will consider each request on its merits and respond promptly.info@moorethanarthritis.co.uk. We will consider each request on its merits and respond promptly.

12.4 Consumer statutory cancellation right (14-day period)

If you are a consumer, you have the right to cancel your booking within 14 days of the day on which the contract is entered into (see clause 12.2), without giving any reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This is known as the "cooling-off period."

To exercise this right, you must inform us of your decision to cancel before the 14-day period expires. You may do so by emailing quoting your booking reference number. You may also use the model cancellation form set out in clause 12.12, though this is not obligatory. info@moorethanarthritis.co.uk, quoting your booking reference number. You may also use the model cancellation form set out in clause 12.12, though this is not obligatory.

12.5 Services beginning during the 14-day cancellation period

Consumer appointments are ordinarily scheduled after the 14-day cancellation period has expired.

If you are a consumer and you wish to have your appointment confirmed for a date that falls within the 14-day cancellation period, you must request this in writing by emailing Moore Than Arthritis® will then send you a written confirmation of the early-commencement terms before the appointment is confirmed. That written confirmation will state clearly: info@moorethanarthritis.co.uk. Moore Than Arthritis® will then send you a written confirmation of the early-commencement terms before the appointment is confirmed. That written confirmation will state clearly:

• that you are expressly requesting the service to begin before the end of your 14-day cancellation period;
• that if you cancel after the service has begun, you may be required to pay a proportionate amount for the part of the service already supplied; and
• that if the service is fully performed within the 14-day period at your express request, your right to cancel that service may be lost.

Your appointment within the cooling-off period will not be confirmed until you have replied to that email confirming your express consent. This process is currently handled manually by email.

12.6 Cancellations and booking changes — 48-hour policy for online sessions

This clause applies to confirmed online talks and training sessions (Schools & JIA Awareness Talk, Lived-Experience Online Talk, Arthritis Awareness Training, and Workplace Inclusion Awareness). The 48-hour deadline runs from the confirmed appointment date and time notified to you by email — not the preferred date and time originally requested. All times are UK time (GMT/BST as applicable).

• Cancellation with at least 48 hours' notice: you are entitled to a full refund or free rescheduling, at your choice.
• Cancellation with less than 48 hours' notice: the session fee is normally non-refundable. Rescheduling may be offered at Moore Than Arthritis's discretion.
• Cancellation by Moore Than Arthritis: if we cancel a confirmed session, you may choose a full refund or an alternative date.

To request a cancellation or rescheduling, email info@moorethanarthritis.co.uk quoting your booking reference number. This policy does not affect your statutory rights — see clause 12.4 and 12.9.

Note: This 48-hour policy does not apply to Bespoke Digital Resources. See clause 12.1 and the separate bespoke terms when published.

12.7 Other cancellation requests outside the 48-hour policy

For cancellation or booking-change requests not covered by clause 12.6 — including requests made before a session is confirmed, or in circumstances outside the standard policy — please email info@moorethanarthritis.co.uk quoting your booking reference number.

We will review your request and respond as promptly as possible. Each request is considered on its individual circumstances, including how far in advance the request is made, whether the appointment has been confirmed, and whether any preparatory work has been carried out. Where a refund is appropriate, any deduction will reflect only services already supplied, where this is legally permitted.

12.8 Refunds where Moore Than Arthritis® cannot fulfil the appointment

If Moore Than Arthritis® is unable to agree or provide a confirmed appointment — for any reason — you will receive an appropriate refund. Where no service has been supplied, this will be a full refund of the amount paid.

12.9 How refunds are processed

Refunds are returned to the original payment method used at the time of booking (processed via Stripe).

For consumers exercising the statutory right to cancel under clause 12.4, we will process the refund without undue delay and in any event within 14 days of the day on which we receive your cancellation notice, in accordance with Regulation 34 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

For all other approved refunds, we aim to process payment within 14 days of agreeing the refund.

12.10 Statutory rights

Nothing in this section affects your statutory rights. If you are a consumer, you retain all rights available to you under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the Consumer Rights Act 2015, and any other applicable legislation.

12.11 Contact for cancellations and booking changes

Email: info@moorethanarthritis.co.uk

Please quote your booking reference number in all correspondence.

12.12 Model cancellation form

You may use the following form to cancel your booking, though it is not obligatory. You may also cancel by email (see clause 12.4).

If you have any questions about these Terms and Conditions, please contact us at info@moorethanarthritis.co.uk.